In this article, you can find answers to the most common billing questions.
Can I try folk for free with my team?
When you sign up on folk, we automatically activate a 2 weeks free trial on your workspace so that you can fully test folk for free with all the Premium plan features 🎉
Do I need to add my credit card during the free trial?
No, we don't ask for your credit card during the trial. You can test for free for two weeks and only add your payment details when you upgrade to a paid plan.
What happens if I don't upgrade at the end of the trial?
If you don't upgrade after the 2-week trial, we'll block your account. But no worries—the data will not be immediately deleted. Details on our data deletion policy can be found here. You can either request to extend your trial for another week or upgrade to get access back to your data.
How does adding or removing members impact my bill?
Our pricing is based on the number of members in your workspace. When you add a new member, a new prorated price will be calculated and implemented in your next bill. Likewise, when you remove a member, a new prorated price will be calculated and implemented in your next bill.
What happens if I want to go over my plan limits?
If you want to increase your plan's package, you can either upgrade to the Premium plan or send us a request for a Custom plan. Upgrading can be done from Settings > Plans.
Where can I see my plan usage?
In your Settings > Workspace details, you can see your plan usage for the month and when your limit will renew. You can also see what plan you're on.
Where can I see my renewal date?
In Settings > Plans, you can find your renewal date, plan type, and number of members.
Where can I see what plan I'm on?
This can be found in either Settings > Workspace details or Settings > Plans.
Can I upgrade or downgrade my plan?
You can upgrade your plan at any time. Go to Settings > Plans and select the 'Upgrade' or 'Downgrade' button for the plan of your choice.
💡 The amount charged will always be automatically prorated, so you'll never pay more than what you use.
Can I change my payment method/billing details?
You can edit these from the Billing page in your Settings and select the option '+ Add payment method' to upload a new card. Once set up, you can make this card the default option by selecting the 3 dots on the right-hand side of the card and even remove the old one by following the same step. Please note that we only accept credit cards as a payment method.
How can I change the details on my invoice?
You can edit your invoice details from the Billing page in your Settings and select the option 'Update information'. On the next page, you can add your company name to the first address line to ensure it appears correctly on your invoice. If the company name isn't added here, it will not show on your invoices. Once the invoice is issued and paid, the information cannot be edited for previous invoices, and the new information will be updated only for upcoming invoices. From here, you can also update your tax type.
Can I add tax to my invoice?
You cannot add a tax ID to your invoice for the first payment, so we recommend making payment, contacting the folks and letting us know. We can then cancel your subscription and refund you, and you can add your tax ID by following the steps here. Once you've added the details, please make payment again and your invoice will reflect the tax code.
What happens if my payment fails?
If your payment fails, you'll have 7 days to update your payment details, which you can do by following the steps here. If you haven't updated your payment method after 7 days, your account will be temporarily blocked until you do. We will send you two emails over the 7 days to notify you of the failed payment.
How do I cancel my paid plan?
You can cancel your plan at any time. Please go ahead and visit Settings > Plans and select 'Cancel subscription' in the top right-hand corner. If you're on the custom plan, you'll be asked to contact the support team so we can do this for you. You'll have access to your subscription and all paid plan features until the end of your billing period. When you cancel your plan, you'll be asked for feedback so we can better understand why you're cancelling. Any feedback will help us improve our services! You can also message us on live chat or via email if you'd like to speak with the team directly.
If you're on a Custom plan, please message us, as we need to do this manually for the time being.
Can I belong to multiple workspaces on folk?
Yes, you can have multiple workspaces, and this is billed per workspace. More details here.
Do you offer discounts?
Yes, we do! More details are here. To receive your special code, feel free to contact the team via live chat or email.
💬 Do you have any questions or feedback? We'd love to hear from you! You can find the folk team via:
Live chat from your account (the ? button in the bottom right-hand corner)
Or send us an email