Can I try folk for free with my team?

When you sign up on folk, we automatically activate a 2 weeks free trial on your workspace, so that you can fully test folk for free with all the premium features.

Do I need to add my credit card during the free trial?

No, we don't ask for your credit card during the trial. You can test for free during 2 weeks, and only add your payment details when you upgrade.

What happens if I don't upgrade at the end of the trial?

At the end of the 2 week trial, if you don't upgrade, we'll block your account. But no worries, the data is not immediately deleted. You can either request to extend your trial for another week, or upgrade to get access back to your data.

How does adding or removing members impact my bill?

Our pricing is based on the number of members in your workspace. When you add a new member, a new prorated price will be calculated and implemented in your next bill. Likewise, when you remove a member, a new prorated price will be calculated and implemented in your next bill.

What happens if I want to go over my plan limits?

If you want to increase your plan's package, you can either upgrade to the Premium plan, or send us a request for a custom plan.

Where can I see my plan usage?

In your Settings > workspace details, you can see your plan usage for the month and when your limit will renew.

How do I upgrade my plan?

You can upgrade your plan at any time. Go to Settings > Plans and then click the "Upgrade" button on the plan of your choice.

Can I change my payment method?

We only accept credit cards as a payment method. You can update your credit card details at any time from the Billing section in your Settings.

Can I update my billing details to add the right info on my invoices?

Yes it's possible to edit your billing details, from the Billing page in your Settings.

You can use the first Address line, to add your company name.
However, be careful because once the invoice is issued & paid, it is not possible to edit the info for these invoices. The new information will be updated only for the upcoming invoices.

What happens if my payment fails? Like if my credit card expires?

If your payment fails, you'll have 7 days to update your payment details. You can update your payment details at any time from the Billing section in your Settings.

If after 7 days you haven't updated your payment method, your account will be temporarily blocked until updated.

How do I cancel my paid plan?

You can cancel your plan at any time. Just go to the plan section in your settings, and then click "Cancel subscription". It will stop your subscription at the end of your billing period.

Can I belong to multiple workspaces on folk?

Yes, you can have multiple workspaces. Billing is calculated per workspace.

Do you have a discount for non-profits?

Yes we do! We offer a 50% discount for non-profits. Just reach out to us and we'll share the discount with you.

Do you have a discount for startups?

Yes we do! We offer a 20% discount during the first year for startups. Just reach out to us and we'll share the discount with you.