Admins and owners can see which external accounts (email, WhatsApp, etc.) are connected by other members of the workspace. This helps understand who has connected their accounts and whether data sync is working correctly.
This view is read-only and does not allow modifying another member’s settings.
Where to find it
Go to Settings
Open Connected Accounts
The page contains two sections:
Your accounts – the integrations connected to your profile
Workspace accounts – a table showing integrations connected by other workspace members
The Workspace accounts section is visible only to admins and owners.
Workspace accounts table
The table lists all active workspace members and the status of their connected sources. If nothing is connected for a given member, it shows “No account”.
The possible statuses:
Connected – the integration is working normally
Disconnected – the connection was removed or expired
Missing permissions – the integration lacks required access
Syncing – data is currently syncing
It also shows interactions sharing settings from each source are connected in the workspace:
Private – only the member can see their interactions
Subject only – the subject line is visible to others
Shared – interactions are visible in the workspace
Activity only – for WhatsApp sources
How members are displayed
Members are sorted alphabetically (A → Z)
Inactive or deactivated members are excluded
Your own accounts are not shown (they already appear in Your accounts)
If no other members exist in the workspace, the Workspace accounts section is hidden
Permissions
Role | Can see workspace accounts |
Owner | Yes |
Admin | Yes |
Contributor | No |
Contributors will only see their own connected accounts.