Track interactions (emails & calendar events)

To have a full overview of interactions tracking, you can watch our video guide:

folk imports your emails and calendar events through Google/Microsoft synchronization. They are automatically added to each contact's profile, in real-time.

You can decide to keep your interactions private or you can share them with the members of the workspace with 2 sharing options (Subject only or Full access).

See how to share your interactions in this article here.

To retrieve the content of your emails & events, you can click on the interaction, it will display the full content in-app. Or click the expand icon next to the interaction, to open the full email in your Gmail.

In the Standard plan, you can see a maximum of 30 interactions per contact (with 3 years history).

In the Premium plan, you can see unlimited interactions on your contacts (full history).

At the end of the interactions page, you can see the date when your interactions started with this contact.

When sending an email or sequence from folk, it will automatically create the email as an interaction on the contact's profile.