Subscriptions you purchase through the folk mobile app are handled by the app stores, not by folk directly. This affects how you manage, cancel, and change your plan.
Subscriptions are managed through the app stores
If you subscribe to folk on iOS or Android, your payment is processed by the Apple App Store or Google Play Store. For anything related to that subscription — including cancellations and refunds — you'll need to go through the store you purchased from:
Apple App Store — manage or cancel from your device: Settings → [your name] → Subscriptions. For refunds or billing issues, contact Apple Support directly.
Google Play Store — manage or cancel from the Play Store app: Profile → Payments & subscriptions → Subscriptions. For refunds or billing issues, contact Google Play support directly.
folk can't cancel, change, or refund a store-purchased subscription on your behalf.
Mobile subscriptions are limited to one workspace member
A subscription purchased on mobile applies to a workspace with a single member. If you want to add more members to your workspace, you'll first need to cancel your mobile subscription through the app store, and then resubscribe on a plan that supports multiple members. Once you've done that, you'll be able to add new members.
If you want a workspace with multiple members from the start, subscribe from the folk web app instead of on mobile.
How to cancel your mobile subscription
To cancel a subscription purchased through the Apple App Store:
Open Settings on your iOS device.
Tap your name at the top, then Subscriptions.
Select your folk subscription and tap Cancel Subscription.
To cancel a subscription purchased through the Google Play Store:
Open the Google Play Store app.
Tap your profile icon, then Payments & subscriptions → Subscriptions.
Select your folk subscription and tap Cancel subscription.