Integrating folk with KrispCall lets your team automatically sync calls, SMS, voicemails, and contacts between both tools — so you can keep your CRM up to date without manual work.
1. Connect folk from KrispCall
Log in to your KrispCall account and go to Settings → Integrations.
Search for folk and click Connect.
A pop-up will appear requesting permission to access certain data — approve the request.
In folk, go to Settings → API, then click New API key to generate one.
Back in KrispCall, enter your folk domain and API key, then click Connect Now.
✅ You’ll see folk listed under your active integrations once the connection is successful.
2. Manage integration settings
Admins can manage member integrations directly from KrispCall:
Ensure members have their folk accounts connected
View and edit member integration settings
Members cannot see or change admin integrations
Changes made by admins don’t affect members (and vice-versa)
To edit or delete an integration:
Click the three dots (…) next to the folk integration
Choose Edit or Delete
Confirm your choice in the pop-up window
3. General settings
These options control what data syncs between folk and KrispCall:
Option | Description |
Create new contacts for calls | When on, new contacts created in KrispCall are added to folk. |
Contacts 2-way sync | Keeps contacts in sync between both platforms — including an initial sync of existing contacts. |
Notes logging | Syncs call notes from KrispCall to folk. |
4. Workflow settings
Control which activities are logged in folk under Team interactions:
Incoming answered/unanswered calls → log as Calls (Engagements) or disable
Outgoing answered/unanswered calls → log as Calls (Engagements) or disable
Voicemails → log as Calls (Engagements) or disable
Unassociated numbers → log as Contacts or Opportunities
Incoming/outgoing SMS → log as SMS or disable
5. Connected numbers
By default, all numbers linked to your KrispCall channel are selected to sync.
If you purchase new numbers later, add them manually under Connected numbers to ensure call and SMS logs are synced to folk.
Note: if no numbers are selected, call and SMS logs won’t sync.
6. Call & SMS sync behavior
Once connected:
Incoming/outgoing calls are automatically logged in folk under Team interactions (including recordings if auto-record is on).
Voicemails appear as call logs in folk.
SMS messages (inbound & outbound) are synced to Team interactions → SMS.
7. Using the dialer from folk
You can make and log calls directly from folk using the KrispCall Chrome extension:
Open a contact in folk and click the dialer icon beside the phone number.
Log in to your KrispCall workspace.
The contact’s number and country code will appear automatically.
Choose Call or SMS, then start your conversation.
All activities will sync back to folk.
8. Multiple folk accounts
KrispCall allows integrating multiple folk accounts within a single workspace.
Each integration keeps its own settings — changes in one do not affect others.
9. Notes & tags
Notes can be added during a live call directly from the dialer (stored in KrispCall).
Tags must be created in KrispCall before they can be applied in the dialer.
Notes and tags aren’t synced to folk at this time.
That’s it!
Once the integration is active, KrispCall will automatically push all relevant call and SMS activity into folk — keeping your CRM always up to date.