Understanding your folk invoice
With folk, your billing is designed to be transparent: invoices show your base subscription costs and any mid-cycle changes (like adding/removing members).
This article explains how to read your invoice, how prorated charges are calculated, and when charges apply if you add members.
Who can see invoices
Only admins can view billing settings and invoice history.
Go to Settings > Billing to:
• View past invoices and details
• Update your payment method
• Edit billing address
• Add or update billing contact to receive invoice emails
How is the invoice structured?
Our invoices are structured in 3 sections:
Header – includes the invoice number, date of issue, due date, and billing details.
Overview – shows:
Recurring plan charges (your base subscription for the billing period).
Prorated charges (partial charges or credits if you made changes mid-cycle).
Total amount due.
Prorated charges details – here you’ll find the breakdown of charges related to your subscription. These could be either extra charges or credits related to changes in your subscription quantity or billing interval.
What are the reasons I could have a prorated charge on my invoice?
Your invoice might look different from what you expect, and this could be for several reasons:
You’ve added members to your workspace during the billing interval. You’ll be charged only for the remaining days of that billing cycle.
You’ve removed members from your workspace during the billing interval. You’ll receive a credit (negative charge) for the unused time.
You changed your billing interval from monthly to yearly, or vice versa. You’ll pay the difference between the old and new plan, prorated over the remaining days.
You upgraded your plan during a billing interval. You’ll pay the difference between the old and new plan, prorated over the remaining days.
What do “Remaining time” and “Unused time” mean on my invoice?
When you make changes to your plan or members mid-cycle, you’ll often see Remaining time and Unused time listed on your invoice.
Remaining time
“Remaining time” is the amount you’re being charged for your new plan or additional members for the rest of your current billing cycle.
If you upgrade your plan, you pay for the remaining days on the higher plan.
If you add members, you pay for the remaining days for those new seats.
Unused time
“Unused time” is a credit you get back when you’ve already paid for something you no longer use.
If you remove a member mid-cycle, you’ll be credited for the unused days of that seat.
If you downgrade your plan, you’ll be credited for the remaining portion of your previous plan.
Example: Switching from monthly to yearly
When you move from a monthly plan to a yearly plan, your invoice will usually include both Remaining time and Unused time.
Remaining time
This is what you now pay for your new yearly plan, starting on the day you upgrade and running until the end of your yearly cycle.
Example from the invoice:
Remaining time on Folk Premium from October 13, 2025 → September 29, 2026
Amount: $461.59
This ensures you’re covered on the Premium yearly plan for the rest of the year.
Unused time
This is a credit for the portion of your monthly plan you already paid for but didn’t use because you upgraded to a yearly plan.
Example from the invoice:
Unused time on Folk Standard from October 13 → October 29, 2025
Amount: –$41.07
Since you switched on October 13, you’re refunded for the remaining days of your monthly plan that you won’t use.
Total due
Remaining time (yearly Premium): $461.59
Unused time (credit for monthly Standard): –$41.07
Amount due: $420.52
What is considered an upgrade or downgrade?
Upgrades take effect immediately when you:
Switch to a higher tier (Standard → Premium or Premium → Custom)
Change from monthly to yearly billing on the same tier
When you upgrade, you'll have instant access to the features of your new plan. You'll see prorated charges on your invoice for the remaining time in your current billing cycle.
Downgrades take effect at the end of your current billing cycle when you:
Switch to a lower tier (Custom → Premium or Premium → Standard)
Change from yearly to monthly billing on the same tier
This means you'll continue to have access to your current plan's features until your next renewal date. Once your billing cycle ends, the downgrade is applied and you'll be billed according to your new plan.
Will my billing cycle change if I upgrade or downgrade?
No, your billing cycle always stays the same.
If you upgrade, the change takes effect immediately and you’ll see prorated charges on your invoice for the remaining time in the cycle.
If you downgrade, the change takes effect at the next billing cycle. You’ll continue to have access to your current (higher) plan until the renewal date, and then your new lower plan begins.
What happens if I add members to a yearly subscription?
If you have a yearly subscription and add new members to your workspace:
The cost for the new members is prorated based on the time remaining in your yearly billing cycle
These prorated charges are billed on your next billing cycle
The billing occurs on the same day of the month as your yearly plan's billing cycle
Example:
Your yearly plan renews on the 15th of each month
On the 3rd, you add 2 new members to your folk workspace
The prorated charges for those 2 members are calculated from the 3rd → 15th. These charges will appear on your invoice issued on the 15th of the next billing cycle.
Going forward, those members are included in your yearly subscription